ORDER & SHIPPING

Orders are normally processed within 1–2 business days before dispatch.

During busy promotional periods, launches or public holidays, processing may take a little longer.

Customisable pieces may require an additional 3–5 business days before dispatch. Engraved or more complex personalised items may require approximately 5–7 additional business days.

ALUVAYA offers free shipping on qualifying orders over £30. Available shipping options and any applicable charges are shown at checkout.

Once your order has been dispatched, you will normally receive a shipping confirmation containing your tracking information where tracking is available.

We ship internationally. Delivery times may vary by destination and can be affected by local postal networks, customs procedures and remote-area delivery schedules.

Any duties, taxes or import charges depend on the destination and the shipping arrangement displayed at checkout. Where charges have not been collected in advance, your local authority or carrier may request payment before delivery.

Delivery estimates are not guaranteed. Customs, severe weather, carrier disruption, public holidays, peak shopping periods and other circumstances outside our reasonable control may cause delays.

Remote destinations may occasionally require additional delivery time.

Please check your delivery details carefully before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee address changes once an order has entered processing or has been dispatched.

If your tracking shows an unusual delay or your parcel has not arrived within a reasonable period after the estimated delivery window, contact our support team so we can help review the shipment.