PRIVACY POLICY

ALUVAYA respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose and protect information when you visit our website, place an order, contact us or otherwise interact with ALUVAYA.

• Contact information such as your name, email address, telephone number and delivery address.
• Order and transaction information.
• Customer support communications.
• Marketing preferences.
• Technical and device information.
• Website activity and shopping basket activity.

We may use personal information to process orders, provide customer support, operate and improve our store, prevent fraud, analyse performance, communicate with you where permitted and comply with legal obligations.

When you place an order, we collect information required to process payment, fulfil your purchase, arrange delivery and manage returns, exchanges and warranty claims.

Payments are processed by authorised payment providers. ALUVAYA does not need to directly store your complete payment card details when payment information is securely handled by those providers.

Our online store is hosted using Shopify, which provides the e-commerce platform used to offer and sell our products.

We use cookies and similar technologies for essential site functionality, preferences, analytics, security and advertising where permitted.

We may use analytics and advertising services to understand how visitors use our website, improve performance and measure marketing campaigns.

If you subscribe to marketing communications, we may send you product news, offers and promotions. You can unsubscribe using the link in our emails.

We may share information with trusted providers such as Shopify, payment processors, delivery partners, customer support providers, email platforms, analytics providers and fraud-prevention providers where necessary.

Some service providers may process personal information in countries other than the country where you live. Where required, appropriate legal safeguards will be used.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, tax, accounting, fraud-prevention and customer service requirements.

Depending on where you live, you may have rights to access, correct, delete, restrict or object to certain uses of your personal information, withdraw consent, request portability or complain to a relevant data-protection authority.