QUESTIONS, ANSWERED.

Our jewellery is crafted from high-quality stainless steel, with selected gold pieces finished using 18K gold PVD plating for a durable, everyday finish.

Our waterproof pieces are designed for everyday life, including showering, swimming and workouts. To keep every piece looking its best for longer, we still recommend avoiding harsh chemicals and abrasive products.

Clean your jewellery with water, mild soap and a soft cloth. Avoid abrasive cleaning tools and make sure pieces are dry before storing them.

Use our Ring Size Chart to compare your finger circumference or the inner diameter of a ring that already fits you.

Yes. Mixing metals is part of the ALUVAYA Stack System. Repeat each metal at least once across your stack to make the combination feel intentional.

We offer free shipping on qualifying orders over £30. Available delivery options and any applicable charges are shown at checkout.

Orders are normally processed within 1–2 business days. Delivery estimates vary by destination and are listed on our Order & Shipping page.

Once your order has been dispatched, you will normally receive tracking information by email where tracking is available.

Contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee changes once an order has entered processing or has been dispatched.

Carrier delays, customs, public holidays and severe weather can occasionally affect delivery. If your tracking shows an unusual delay, contact support.aluvaya@gmail.com with your order number.

Eligible items may be returned within 30 days of delivery. Items must meet the conditions listed in our Returns & Exchanges policy.

Email support.aluvaya@gmail.com with your order number, the item or items you wish to return and the reason for your return.

Customers are responsible for return shipping costs unless the item is faulty, incorrect or otherwise covered by applicable consumer law.

Once an approved refund has been processed, it may take approximately 2–7 business days to appear, depending on your bank or payment provider.

Eligible ALUVAYA jewellery is covered by our 1 Year Colour Warranty. If you need to make a claim, contact us with your order number, a description of the issue and clear photographs.

The warranty does not cover lost jewellery, normal wear such as scratches, damage caused by misuse or improper storage, or promotional gifts unless required by applicable law.

Promotion terms may vary by campaign. Any minimum spend, qualifying items, expiry date or discount code requirements will be shown with the relevant offer.

Unless a promotion specifically states otherwise, discount codes cannot normally be combined. Checkout will show which discount has been applied to your order.

The payment methods currently available for your location are displayed securely at checkout.

Check your billing details, refresh your browser, try another browser or device, or try another available payment method. You may also need to contact your bank if the payment continues to be declined.

Approved refunds are returned to the original payment method. Depending on your provider, the funds may take approximately 2–7 business days to appear.

Yes. Enter the recipient's delivery details at checkout. Please review the address carefully before placing the order.

Eligible gifted items may be exchanged for store credit where they meet the conditions in our Returns & Exchanges policy.

Use the account login or password recovery option available on the website. If you still need help, contact support.aluvaya@gmail.com.